Return Policy
Our commitment to customer satisfaction includes clear and fair return policies for all our products and services.
General Return Policy
Nexy is committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we offer a comprehensive return policy to ensure your peace of mind.
Return Period
All products must be returned within 30 days of purchase for a full refund.
Return Condition
Products must be returned in their original condition, with all accessories and packaging intact.
Refund Process
Contact Customer Support
Reach out to our customer support team to initiate your return request.
Return Authorization
We will provide you with a Return Authorization Number and shipping instructions.
Ship Your Return
Package your item securely and ship it back to us using the provided shipping label.
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days.
Exceptions and Special Cases
Custom Orders
Custom-configured stations may be subject to a restocking fee of up to 15%.
Damaged Products
Products damaged during shipping must be reported within 48 hours of delivery.
Extended Returns
During holiday seasons, we may extend the return period. Check our website for current policies.
Warranty Information
All Nexy products come with a standard 1-year warranty covering manufacturing defects. Our warranty includes:
- Free repair or replacement of defective parts
- Technical support and troubleshooting assistance
- Extended warranty options available at purchase
Need Help?
Our customer support team is here to assist you with any questions about returns or refunds.